Meta's AI didn't break account security. Its architects did
The Meta "AI" is not responsible for letting hackers reset the emails of Instagram accounts, the childishly optimistic architects who thought a security workflow should be handled by LLM token karaoke are.
Do not let Gen AI anthropomorphism let irresponsible system designers off the hook. "Don't change user emails based on someone asking nicely" is not a new threat vector that just appeared.
And I'll remind everyone again, Meta can weather an "oopsie" like that, most of us can't. Make sure the people working AI into your processes have qualifications beyond sales and writing prompts.
Insert obligatory "get in touch" here.
Jessie Grenfell
Jessie has spent 20+ years architecting and delivering software for organizations where complexity is the norm: financial services, insurance, nonprofits, and regulated industries where getting it wrong isn’t an option. She specializes in the hard problems: unique operational workflows, cross-system integrations, and compliance requirements (HIPAA, CCPA, SOC 2) built into the design from the first conversation.
Her AI work comes out of that background. She has shipped AI to production, not just piloted it: a multi-agent research pipeline that cut a client’s investigation time from over an hour to minutes, and natural-language analytics that let executives ask plain-English questions of their operational data and get validated charts back. Years building business critical systems taught her where AI belongs in a business process and where it doesn’t.
At Codality, she leads engagements from discovery through delivery, because she’s seen what happens when that thread gets cut.