The consultants who railed against vendor lock, then locked in my client
Remembering these con artists I had to work with who would talk about the evils of vendor lock and how they could just rebuild Salesforce (they had to bring in subcontractors to build the UI they were hired for, so no, they couldn't).
At the end of the project they announced they could not turn over the chatbot codebase because they'd designed it to work in a proprietary multi-tenant service. That was not in the contract. 🤣
Jessie Grenfell
Jessie has spent 20+ years architecting and delivering software for organizations where complexity is the norm: financial services, insurance, nonprofits, and regulated industries where getting it wrong isn’t an option. She specializes in the hard problems: unique operational workflows, cross-system integrations, and compliance requirements (HIPAA, CCPA, SOC 2) built into the design from the first conversation.
Her AI work comes out of that background. She has shipped AI to production, not just piloted it: a multi-agent research pipeline that cut a client’s investigation time from over an hour to minutes, and natural-language analytics that let executives ask plain-English questions of their operational data and get validated charts back. Years building business critical systems taught her where AI belongs in a business process and where it doesn’t.
At Codality, she leads engagements from discovery through delivery, because she’s seen what happens when that thread gets cut.