What a quiet help desk during a 3-month code freeze says about a team
3 month code freeze of an enterprise Salesforce instance... and hardly a peep from our help desk. Integrations flowing data in & out throughout the day, white glove automation ushering processes along cross-department, and some of the most elegant solutions to complex problems I have ever seen in Salesforce (if you know my background, you know that's saying a lot).
And the issues that have come up originated externally. A testament to this amazing team I've had the privilege of working with for the past 2 years.
Jessie Grenfell
Jessie has spent 20+ years architecting and delivering software for organizations where complexity is the norm — financial services, insurance, nonprofits, and regulated industries where getting it wrong isn't an option. She specializes in the hard problems: unique operational workflows, cross-system integrations, and the kind of compliance requirements (HIPAA, CCPA, SOC 2) that most developers treat as someone else's job.
At Codality, she leads every principal engagement from discovery through delivery — because she's seen what happens when that thread gets cut.